CAN I SEE A PROOF OF MY ORDER BEFORE I BUY?
We currently do not offer proofs prior to purchase.
For Printable PDFs, if there are small changes you'd like to make after you receive your file, we'll be happy to make those until you're satisfied!
For orders of 2 or more mugs/tumblers/water bottles and pencil holders, if you'd like a proof before we press your items, we're happy to send one! Just add your request for proof in the Notes to Seller section when checking out. We triple check the accuracy of our artwork to ensure that it matches your order details exactly.
We always ask that our customers also check over their order details carefully before checking out, as we are not responsible for incorrectly printed items due to customer-submitted mistakes. If you notice a mistake after checkout, we urge you to email us immediately at hello@passionpressshop.com. We monitor this email address constantly and can respond to errors if they are discovered shortly after order submission.
WHAT IS THE TURNAROUND TIME TO PROCESS MY ORDER?
Most items are processed and shipped within 2-3 business days, plus shipping time. Please note that we don’t ship on Sundays or holidays. We do our very best to get your package to you as soon as possible.
HOW WILL MY ORDER BE SHIPPED?
Packages will be shipped USPS First Class Mail, or if shipping is upgraded they will be shipped USPS Priority Mail. A confirmation email, including tracking number, will be sent when your order has shipped. We will do our best to ensure your order arrives in a timely manner, however, we cannot be held responsible for conditions beyond our control.
DO YOU SHIP INTERNATIONALLY?
We do! You can find shipping prices for international orders during checkout.
CAN I CANCEL MY ORDER?
Your order may be canceled as long as it hasn’t been processed and shipped. Because orders are packaged and shipped so quickly, please contact us via email at hello@passionpressshop.com within the first 4 hours of purchase. Don’t forget to include your order number too!
OOPS! I ENTERED THE WRONG SHIPPING ADDRESS. MAY I CHANGE IT?
Please email us at hello@passionpressshop.com right away if you notice a mistake to the shipping address. We will try our best to fix the error & see if it can be changed. As a precaution, please make sure to always double check all information before submitting your order at checkout.
WHAT IS YOUR RETURN / EXCHANGE POLICY?
Requests for a refund must be made within 5 days of item(s) arrival. Some items are not available for returns/exchanges, including personalized items and final sale items. Please contact us via email at hellopassionpress@gmail.com to start the return/exchange process. Make sure to include your order number, item(s) needing to be returned, and the reason for return. When preparing your item(s) for return, please ensure that they are in their original packaging. Your refund/exchange will be issued/sent once we’ve received the returned item(s) and have made sure they’re in perfect condition. Please note that the buyer is responsible for ALL shipping fees incurred and that Passion Press will not refund any shipping costs.
MY PACKAGE ARRIVED DAMAGED. PLEASE HELP!
Rest assured that we carefully package each order to ensure your items arrive in perfect condition. Accidents can happen in transit, so, if your order arrives damaged, please contact us at hello@passionpressshop.com within 3 days of the items arrival. Please include your order number and picture of the damaged item(s). Please note that we have no control with how the postal service handles your package after it leaves our studio. However, we will do our best to rectify the situation. Your happiness is our priority!
I WANT TO SEND MY ORDER AS A GIFT. WHAT DO I NEED TO DO?
Awesome! We love helping our customers bring a surprise to others. Simply fill in the recipients address in the ‘Shipping Address’ section at checkout. We currently don’t include invoices in our packages since so many people send items from our shop as gifts.
CAN YOU SEND A PERSONALIZED NOTE WITH MY ORDER?
Yes. We will gladly include a personalized note.
In notes to seller at checkout you may put a special & short message you would like us to include on the tag (10 words max)
DO YOU OFFER ANY DISCOUNTS?
You’re in luck! Follow us on Instagram to stay up to date on all promotions. Newsletter subscribers always get the first look at new products, as well as freebies and exclusive coupon codes.
DO YOU OFFER BULK DISCOUNTS?
We sure do! Contact us via email at hello@passionpressshop.com when purchasing 20 or more of a single item.
ARE YOU WILLING TO DONATE PRODUCTS FOR A BLOG REVIEW / AUCTION / GIVEAWAY / PUBLICATION / EVENT?
We love sharing with others! Contact us via email at hello@passionpressshop.com with your request. We are a small business and get a ton of submissions. Though we’d love to donate to everyone, we have a limited amount of donations we can be a part of.
DO YOU OFFER CUSTOM DESIGNS / PERSONALIZATION / LOGO BRANDING?
We do! Please email us at hello@passionpressshop.com
I DON'T SEE MY QUESTION HERE. WHERE CAN I GET MORE HELP?
Simply email us at hello@passionpressshop.comor message us on Instagram or Facebook. We promise to return your email within 24 hours.
